Wednesday, December 18, 2013

Customer Service - Where has it gone? Remember when the customer is RIGHT, at least some of the time??

I never get the 7 day trial??
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Peter Sauer <brokerexcess@gmail.com>
Oct 5
to sales
Gents,

Everytime I sight up the system kicks me off before my 7 days are up??
Best Regards,   
Peter Sauer  
 Extreme Exposure Virtual Marketing

Call: 888-582-9997
Text: 262-305-7406
 Skype: psauer100762
Hosting/ Mobile / Digital & Social / Virtual Marketing Experts
Jackie Smith <jackie@infofree.com>
Oct 5
to me
Hello Peter,

What is the email address you are trying to sign in with and I will take a look at it?

Thank You,

Jackie Smith
Customer Service Manager
infofree.com…Home of Hot Sales Leads
P. 402.963.0207 • F. 402.255.9099
jackie@infofree.com

________________________________________
From: Peter Sauer [brokerexcess@gmail.com]
Sent: Saturday, October 05, 2013 2:24 AM
To: infofree Customer Service and Sales
Cc: Peter Sauer
Subject: I never get the 7 day trial??

Gents,

Everytime I sight up the system kicks me off before my 7 days are up??
Best Regards,
Peter Sauer
 Extreme Exposure Virtual Marketing
 yourmobileapppro@gmail.com<mailto:yourmobileapppro@gmail.com>
Mary Ann Kelly <maryann@infofree.com>
Oct 7
to me
Please clear your cookies and browsing history.  That should do it. If you are using internet explorer sometimes this happens. I would suggest downloading Google chrome.

From: Peter Sauer [mailto:brokerexcess@gmail.com
Sent: Saturday, October 05, 2013 2:24 AM
To: infofree Customer Service and Sales
Cc: Peter Sauer
Subject: I never get the 7 day trial??

Gents,
Michael Cox <michael.cox@infofree.com>
Oct 9
to me
Hi Peter, are you using the email address writeonwriter4hire@gmail.com and your password? Please let me know if you are still having log in issues and I will make sure you are able to get in.

Thank you,

Michael Cox 402-779-7357

From: Peter Sauer [mailto:brokerexcess@gmail.com]
Sent: Saturday, October 05, 2013 2:24 AM
To: infofree Customer Service and Sales
Cc: Peter Sauer
Subject: I never get the 7 day trial??

Gents,
Peter Sauer <brokerexcess@gmail.com>
Oct 24
to Jackie
LuAnn Radford <luann@infofree.com>
Oct 24
to meJackie
Peter,
Your week trial that started on 10.4.2013 was using the email address of writeonwriter4hire@gmail.com as the username.  There is no account using the email address of Yourmobileapppro@gmail.com.
It would appear you were using the incorrect email address when attempting to sign in.
On 10.11.13 that trial account automatically turned into a monthly subscription but is inactive due to several failed billing attempts due to insufficient funds.

Please call and ask to speak with billing to have this corrected.  If you want the email/username on the account to be changed toYourmobileapppro@gmail.com just let me know.

Best Regards,
LuAnn Radford
Account Executive
San Mateo, CA 94402
Office: 402.779.7353 Fax:402.255.9099 Email: luann@infofree.com


 Infofree.com is ranked in Inc. 500

________________________________________
From: Peter Sauer [brokerexcess@gmail.com]
Sent: Thursday, October 24, 2013 6:52 AM
To: Jackie Smith
Subject: Re: I never get the 7 day trial??

Yourmobileapppro@gmail.com<mailto:Yourmobileapppro@gmail.com>



On Saturday, October 5, 2013, Jackie Smith wrote:
Hello Peter,

What is the email address you are trying to sign in with and I will take a look at it?

Thank You,

Jackie Smith
Customer Service Manager
infofree.com<http://infofree.com>...Home of Hot Sales Leads P. 402.963.0207 * F. 402.255.9099 jackie@infofree.com<javascript:;>

________________________________________
From: Peter Sauer [brokerexcess@gmail.com<javascript:;>]
Sent: Saturday, October 05, 2013 2:24 AM
To: infofree Customer Service and Sales
Cc: Peter Sauer
Subject: I never get the 7 day trial??

Gents,

Everytime I sight up the system kicks me off before my 7 days are up??
Best Regards,
Peter Sauer
 Extreme Exposure Virtual Marketing
 yourmobileapppro@gmail.com<javascript:;><mailto:yourmobileapppro@gmail.com<javascript:;>>
Peter Sauer <brokerexcess@gmail.com>
Dec 12 (6 days ago)
to Michael, bcc: me
Michael Cox,

Just received your message, I wanted to email you all the past correspondence I have had with Infofree.com All I have ever asked for was the 7-day trial. I never make it past 2-3 days and the 7-day trials ends for no reason. I have called and as you can see emailed many times. The reason the full 7 days is so important is the 7 days covers an entire sales cycle. Im to the point where I no longer know what to do. Please cancel our company credit card and we may have to stay with Zoominfo. My contract ends with them on Dec 31,2012
I was looking to get better customer service and a Database that runs more than 72 hours max. If you have any suggestions or solutions, please let me know. I really did want to make a go with this information database. To make that decision, I need at least 7 days and nights. I believe the sampling and testing would more than prove the Info Free is the superior product vs ZoomInfo.

    
Best Regards,   
Peter Sauer    
Is your Web Site Mobile phone Friendly?
 Don't know, check it right now on your smart phone.
Can you easily see your entire page? Neither can your customer
who just drove by your business...Get Seen today! You can't afford
not to. Mobile smart phones are used to locate business more than ever!
Call 888-572-5553 for further details


On Wed, Oct 9, 2013 at 10:56 AM, Michael Cox <michael.cox@infofree.com> wrote:
Hi Peter, are you using the email address writeonwriter4hire@gmail.com and your password? Please let me know if you are still having log in issues and I will make sure you are able to get in.

Thank you,

Michael Cox 402-779-7357

From: Peter Sauer [mailto:brokerexcess@gmail.com
Sent: Saturday, October 05, 2013 2:24 AM
To: infofree Customer Service and Sales
Cc: Peter Sauer
Subject: I never get the 7 day trial??

Gents,

Everytime I sight up the system kicks me off before my 7 days are up??
Best Regards,   
Peter Sauer  
 Extreme Exposure Virtual Marketing

Call: 888-582-9997
Text: 262-305-7406
 Skype: psauer100762
Hosting/ Mobile / Digital & Social / Virtual Marketing Experts
Peter Sauer <brokerexcess@gmail.com>
Dec 12 (6 days ago)
to Michael, bcc: me
Talked to Blake as you well know, He said you would be happy to get me up and running again. Thank You in advance for your help. I would like to run it as follows:


RaiseMoneyTCC1


    
Best Regards,   
Peter Sauer    
Is your Web Site Mobile phone Friendly?
 Don't know, check it right now on your smart phone.
Can you easily see your entire page? Neither can your customer
who just drove by your business...Get Seen today! You can't afford
not to. Mobile smart phones are used to locate business more than ever!
Inline image 1

Michael Cox, Bcc: brokerexcess@gmail.com PPSenterprisesIBO
upwardmobileprofits@gmail.com

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Peter Sauer <brokerexcess@gmail.com>
Dec 12 (6 days ago)
to Mary, bcc: me
https://mail.google.com/mail/ca/u/0/#sent/141878fcf51aebb8

Please check this out and send help!

    
Best Regards,   
Peter Sauer    
Is your Web Site Mobile phone Friendly?
 Don't know, check it right now on your smart phone.
Can you easily see your entire page? Neither can your customer
who just drove by your business...Get Seen today! You can't afford
not to. Mobile smart phones are used to locate business more than ever!
http://www.1tap.mobi/site/index.php?id=eevm


Peter Sauer <brokerexcess@gmail.com>
2:25 PM (6 hours ago)
to MaryMIchael, bcc: me
MIchael Cox
MIchael Cox's profile photo
michael.cox@infofree.com

I am still having zero luck getting into the system at all with the pass word 12345 and the email you said to use. Can you please talk to your IT guy and get this six day trial going?
Thank You in advance,
Peter Sauer <brokerexcess@gmail.com>
5:52 PM (2 hours ago)
to Blake, bcc: me
Blake,


I need the 6 day trial so I can test the software. The 6 days should give me plenty data to make a recommendation. From what I 

have seen, infofree is the software for our company.But, every time I was about to move forward in the selling process, the 

software dumps me as if the testing time was completed. I am then locked out of the program.

 Please resend a working username and password.

 I am looking forward to trying, then Buying your infofree program.

Thank you in advance, Blake. I look forward to doing long term business with you.
Blake Van Gilder
6:58 PM (1 hour ago)
to meMichael
Peter,
It is my understand that you have had several trials, shouldn’t that have been enough time for you?

Thank You,

Blake Van Gilder
VP of Sales
infofree.com…Home of Hot Sales Leads
P. 402.963.0204 • F. 402.255.9099
blake@infofree.com

Did you know……We Have:
  • Over 150,000 Users
  • Over 250 Databases
  • 20 Million Emails at no extra charge
  • Unlimited Sales Leads for $49.95 per month
  • 2013 Fastest growing company Ranked by Inc 500

Click here for Tutorial Video: http://www.infofree.com/#prettyPhoto/0/

cid:part5.08080304.02010505@infofree.com  infofree.com is Ranked in Inc. 500

From: Peter Sauer [mailto:brokerexcess@gmail.com]
Sent: Wednesday, December 18, 2013 5:52 PM
To: Blake Van Gilder
Subject: Re: FW: I never get the 7 day trial??


Image removed by sender.Image removed by sender.Blake,

MIchael Cox
Image removed by sender. MIchael Cox's profile photo
michael.cox@infofree.com

I am still having zero luck getting into the system at all with the pass word 12345 and the email you said to use. Can you please talk to your IT guy and get this six day trial going?
Thank You in advance,Image removed by sender.Image removed by sender.

    
Best Regards,   
Peter Sauer    
Is your Web Site Mobile phone Friendly?
 Don't know, check it right now on your smart phone.
Can you easily see your entire page? Neither can your customer
who just drove by your business...Get Seen today! You can't afford
not to. Mobile smart phones are used to locate business more than ever!


On Thu, Dec 12, 2013 at 5:21 PM, Peter Sauer <brokerexcess@gmail.com> wrote:

Please check this out and send help!Image removed by sender.Image removed by sender.



Blake Van GilderMichael Cox, Bcc: brokerexcess@gmail.com PPSenterprisesIBO
Blake,

Have you read all the memos that have been written about your free 7 day trial? Your company advertises a 7 day free trial and i'm yet to ever receive that offer. The point that the offer has not been fulfilled, leads me to believe this maybe an ongoing problem. I set up our sales cycle to give your company a fair try against the very same sales cycle of our present company. I thought I had explained that two or three times in all these emails. I even committed to payments on the 3rd to Michael Cox. Email to follow:
Dec 12 (6 days ago)
to Michael, bcc: me
Michael Cox,

Just received your message, I wanted to email you all the past correspondence I have had with Infofree.com All I have ever asked for was the 7-day trial. I never make it past 2-3 days and the 7-day trials ends for no reason. I have called and as you can see emailed many times. The reason the full 7 days is so important is the 7 days covers an entire sales cycle. Im to the point where I no longer know what to do. Please cancel our company credit card and we may have to stay with Zoominfo. My contract ends with them on Dec 31,2012
I was looking to get better customer service and a Database that runs more than 72 hours max. If you have any suggestions or solutions, please let me know. I really did want to make a go with this information database. To make that decision, I need at least 7 days and nights. I believe the sampling and testing would more than prove the Info Free is the superior product vs ZoomInfo.

So to say, didn't you get enough trial time? Maybe you are right, maybe I have been too patient and should try other avenues. I have been willing to keep working with your Company hoping you would just one time complete the seven day commitment promised at the time of the trial payment. If this is beyond your Companies ability to deliver what was paid for as promised, then I would say you're lacking in customer support and unwilling to make it right. To add to that an insulting comment of : "It is my understand that you have had several trials, shouldn’t that have been enough time for you?" No, its NOT as promised and its not the comparison we required to complete our tests. I have explained this over and over to four or five different people at your company. My question to you,. Have I not explained what I needed enough times to be treated like a customer should and follow up with a little respect , rather than questioning my integrity ? To belittle your customers, or should I say prospects; is not considered good customer service. This whole experience has really proven to me I may be with the better company after all. They do what they can for their customers and treat them with respect and honor. Blake I fought for this country in two branches of the Military and gave my ability to ever walk again to protect Americans back home. Try as I may, I have been very understanding and very reasonable and yet I get treated like dirt. Thank you you for all your kindness and understanding with this matter. I appreciate your personal service and I'm sure your demur has pleased many people before me. I hope one day you realise that I just needed your company and you in particular to deliver the services promised. Where in your Company employee handbook does belittling the customer become policy? Everything I ever read about Vin Gupta has lead me to believe He owns and operates a business based on respect and honor. I hope to be speaking with Vin Gupta to discuss these issues in great detail. The number one rule in sales is: treat one customer poorly and He tells the world where to never go. Treat that same customer with respect and honor and He tells three people, who tell three more about the great serviced received from  Blake Van Gilder
VP of Sales at infofree.com  Respectfully Submitted, Sgt Peter Sauer Retired Disablied Veteran, United States Marine Corps



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